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Learning Technologies Support
Pages and Files
Accessing files on NSWDEC Intranet from Home
Accessing My files from home
Accessing the Internet
Adding and Removing Casual Staff from a Site using SMU
B Inspired -Professional learning
B Inspired PL 2017
BACK UP, Save your work
Book Creating apps
Add "All Pages"
Computer Coordinator Issues
Setting the Boot Order for HP Elite 700 Desktops
Need PDF Plans of your school?
Just click on this address from any computer at your school and you’ll be able to quickly get your latest AMS plans:
Thanks Sydney Region
Easy Service Desk Call Logging
Of course, you can continue to log service desk calls
via 1800 338 483, but it’s quicker and more effective to do it via the online form available at
‐ it even works
from home if you are so inclined. Please provide as much detail as possible when logging a call.
Need Help? Support?
ICT Coordinators Induction Resources
For the past five years, we ran full day induction
courses for new ICT Coordinators.
Once the restructure is finalised, we expect to be able to run them again, but until then, all of the sessions we ran last year are available to assist you here:
– well worth investigating to save you lots of time.
HOW TO CHECK HDD IS ACTIVE>
Error after a HDD replacement or on new devices.
This problem can be confirmed by the onsite Schools ICT Support team if they experience this error after a HDD replacement or on a new device by performing the following:
1. Ensure all external drives or USB drives are disconnected from the device before starting.
when the error occurs (or after boot image has loaded) to open the
Command Support Console
and press enter
and press enter|
If there are no Volumes listed in the results (other than a DVD-ROM) then the HDD has not been formatted (or it could be faulty or not installed properly).
Once ICT School support staff know that there are no Partitions, they can confirm whether the HDD is installed
and press enter
2. You should see
listed, if not then there’s a hardware issue with the HDD
If hardware issue then follow normal Vendor support process providing all details.
Assuming that there is a drive installed, we can proceed to
it using the following commands (enter after each line):
The below process is
. If the below process is used on a drive with data, the data will be lost.
select disk 0
create partition primary
select partition 1
format fs=ntfs quick
If an error occurs with any of the commands then it points towards a likely hardware fault. Once the Drive has been successfully partitioned and formatted, close the Command Support Console and allow the Device to restart and it should then be able to go through the F12 Build process normally.
To get Internet access on PCs ( I can access the Portal and email etc but no other sites).
A device manager will need to add the proxy details into IE and it will work fine.
Alt-T for Tools menu. Internet Options. Connections.
LAN Settings. Use a Proxy Server (tick). Server: proxy.det.nsw.edu.au Port: 8080
To check the DNS settings that the laptops are using -
Start:run:cmd and they type ipconfig /all
Check the line that details the DNS setting.
For a windows network the DNS should be the Windows server.
.my new thinkpad is telling me I am running a non-genuine version....
If it's been commissioned and was previously activated,
you can force it to re-activate to the KMS by running:
slmgr.vbs /ato from a command prompt run as administrator.
Diagnosing Internet Issues / Resolving Bridge Loops - Flow Chart
T4L Checklist -
T4L Windows 7 Commissioning -
Skype instructions –
Dropbox instructions -
Accessing DEC Intranet URLs from home -
help on how to format text
Turn off "Getting Started"