IWBs

1. Remove Power from Projector Remove the AC power lead from the mains connection. 2. Clean the Air Filter 3. Reset the Thermal Switch Insert a sharp object like a screwdriver into the hole as pictured and push down gently. Note: Hole is shallow, do not push too hard. 4. Reconnect Power Reconnect the AC power lead to the mains connection. 5. Reset the Filter Counter Clean air filter and reset the filter counter http://itdmoss.det.nsw.edu.au/sites/ictservicedesk/sdteam/WIFSKI/Equipment_and_Hardware/Connected_Classroms/FS-Resetting_Thermal_Switch_on_Sanyo_Projector_FS00030.pdf
 * Procedure to reset projector thermal switch: **


 * DO YOU HAVE A SMARTBOARD ON WINDOWS 7 THAT ALWAYS WANTS TO BE CALIBRATED? **

From [|Stu Hasic] Do this: 1. Logon as Local Administrator 2. Finding the "Smart Technologies" folder in C:\Program Files x86 3. Right-Click the folder and select Properties 4. Click on the Security tab 5. Edit the settings to give the group Users MODIFY rights to this folder

This will enable the Windows to save the calibration settings on the computer for all users. It was also recommended to use 20 points.

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Last updated: 26 July 2016

Pen doesn't work as a pointer only a pen or eraser.
with the pen/touch boards is connected to the board through the usb port. Recommend to unplug and then plug it back in again. If that does not work go into the control panel for smart board, click on connection wizard and follow the promps to test/reset your touch functions.

Had same problem with teachers at my school and dust was blocking the sensor. Lift up all the pens and make sure the sensors are clean. Might be silly but a lot of teachers done check

Faulty pen tray: I installed 10.8 and now my pen tray doesnt work. It prompts me to run the SMART Connection Wizard but says the SMART board service did not start. Firmware upgrade needed Interactive Classrooms shares this troubleshooting guid:

[|Orienting the SMART Board Interactive Whiteboard]

These documents are deigned to support the use and maintenance of data projectors and interactive whiteboards in our schools from Sydney Region Interactive Classroom Support Who to call <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;"><span style="font-family: Calibri,sans-serif; font-size: 11pt;">It is extremely important for schools to keep track of their order forms/installation sign off forms and the serial numbers of Interactive Whiteboards and data projectors. <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;"><span style="font-family: arial,helvetica,sans-serif; font-size: 10pt;">In cases of finding out who did a school’s Discretionary Installations after 2010 it is significantly quicker to call the vendor (Electroboard/Panasonic) to verify if the serial numbers match, before logging it to Service Desk. <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;"><span style="font-family: arial,helvetica,sans-serif; font-size: 10pt;">All Video Conferencing issues (not involving the Projector/IWB/Speakers) can be logged to the Video Conferencing Support team: **1300 304 338**. All Connected Classrooms are installed by Dell. All issues with Connected Classrooms should be logged to the Service Desk. <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">IWB Support - <span style="background-color: #e5e5e5; display: block; font-family: Verdana,Geneva,Arial,Helvetica,sans-serif; text-align: left;"> Maintenance <span style="background-color: #e5e5e5; display: block; font-family: Verdana,Geneva,Arial,Helvetica,sans-serif; text-align: left;">Remote controls <span style="background-color: #e5e5e5; color: #cc3333; display: block; font-family: Verdana,Geneva,Arial,Helvetica,sans-serif; font-size: 1.2em; text-align: left;">Leaking Batteries: <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">Please arrange to have all remote control units, used for the equipment in your video conference rooms / connected classrooms & interactive classrooms, checked on a regular monthly basis, for faulty batteries leaking acid. <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">It is recommended that brand name alkaline batteries are installed in the remote control units, to minimise the chances, of the batteries leaking. <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">As an example, the cost of replacing a Tandberg TRC4 remote control unit is **very expensive at $401.93** excluding GST. <span style="background-color: #e5e5e5; color: #cc3333; display: block; font-family: Verdana,Geneva,Arial,Helvetica,sans-serif; font-size: 1.2em; text-align: left;">**Speakers** <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">Make sure all speaker dials and switched off when not in use to extend life. <span style="background-color: #e5e5e5; color: #cc3333; display: block; font-family: Verdana,Geneva,Arial,Helvetica,sans-serif; font-size: 1.2em; text-align: left;">**Data projectors** <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">Turn off Projectors when not in use (do not leave them on during lunch time/recess/for the next teacher). This is shortening the life of your projector globe, and over time, the projector itself. <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">When projector is left on, and goes into stand-by mode (flashing green light on projector indicates stand-by mode), the fan is sucking up dust, the globe counter is ticking, wasting energy. This leads to having to clean the projector more than recommended (each fortnight). <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">This also leads to having to replace globes earlier than usual. Globes in projectors that are used every day should last a **minimum** of 3 school terms. The absolute maximum amount of hours a globe should live is 2000 hours. It is not unusual for a globe to show signs of failing at around 1500 hours. <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">**Ways to tell a projector globe is in need of replacement:** <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">The lamp counter is only a guide on when to change a globe. There are different factors that can affect the globe life, making the time to replace a globe much sooner than anticipated. Not maintaining the projector is the highest cause. <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">To order a replacement globe contact **Kookaburra Educational Resources** on **1300 766 997** to obtain pricing and order. The globe should be $219. <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">You will need to know which model of Sanyo Projector Globe to buy. If the projector has a **Filter Warning light it is the PLC-XE50A**, and requires the 610 347 8791 Lamp. **If it does not, it is the PLC-XE50** and requires the 610 337 9937 lamp. <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">For more information, visit [] and click the Equipment Components banner. <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;"> [] is where you can find the instructions to replace the projector globe. <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">**NOTE: If the projector globe appears to be jammed inside of the projector it may have warped or leaked. Please log a new Service Desk call if this issue occurs with your connected classroom projector with the serial number, and the AMS number of the classroom it is in**
 * <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">Create labels e.g. Dell Installed – Call 1800 338 483
 * <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">Location of Serial Numbers:
 * <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">Sanyo Projector S/N on the top left hand side of the projector. Starts with a “G” e.g. G9707633
 * <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">Smartboard S/N on the right hand side of board. E.g. SB680-R2-550014
 * <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">Panaboard S/N is on the BOTTOM of the board on the left hand side. E.g. A1086MC1578
 * <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">Speaker S/N is hard to find. Include the S/N of the interactive whiteboard instead when you log the call.
 * <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">Collect the AMS number. e.g. AR1001
 * <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">Projector turns itself off with a blinking red light
 * <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">Lamp replacement light is on (usually a white light)
 * <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">The image is very blurry/faint/hard to see
 * <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">Lamp hours over 1500

<span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">If the replacement globe has NOT solved the issue (e.g. blurriness/projector shutting itself off), a call will need to be logged to the Service Desk for a **Projector Swapout**. <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">**Projector turning off with a flashing red light trouble shooting, even after Thermal Switch reset:** <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">**Supporting Documents:**
 * 1) <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">Do not keep resetting thermal switch, danger of globe exploding
 * 2) <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">Try new Projector Globe
 * 3) <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">Report to Service Desk (could be overheating/fan issue)

<span style="background-color: #e5e5e5; color: #cc3333; display: block; font-family: Verdana,Geneva,Arial,Helvetica,sans-serif; font-size: 1.2em; text-align: left;">Dual display for IWB and monitor <span style="background-color: #e5e5e5; color: #cc3333; display: block; font-family: Verdana,Geneva,Arial,Helvetica,sans-serif; font-size: 1.2em; text-align: left;"> <span style="background-color: #ffffff; color: #333333; font-family: SegoeUI-SemiBold-final,Helvetica,Arial,sans-serif; vertical-align: baseline;">PLUGGING A MONITOR INTO THE SANYO PROJECTOR <span style="background-color: #ffffff; color: #333333; font-family: SegoeUI-Regular-final,Helvetica,Arial,sans-serif;"> - Often, teachers are using the orange Sanyo projector with a Desktop PC and they want to have a monitor on the computer so they can see what they are doing more easily. You can do this, but you have to plug your monitor into the Comp2 port on the projector (or its equivalent on the wall panel). Then using the projector remote, press Menu, left arrow to the spanner, Select, up arrow a couple of pages to the TERMINAL option, press Select, then use the arrow to change to Monitor Out instead of Computer 2 then press Select. Press Menu when finished. The projector must be turned on for the monitor to work.

<span style="background-color: #ffffff; color: #333333; font-family: SegoeUI-SemiBold-final,Helvetica,Arial,sans-serif; vertical-align: baseline;">PLUGGING A MONITOR INTO THE EPSON ULTRA-SHORT THROW PROJECTOR <span style="background-color: #ffffff; color: #333333; font-family: SegoeUI-Regular-final,Helvetica,Arial,sans-serif;"> - Often, teachers are using the Epson Ultra-short throw projector with a Desktop PC and they want to have a monitor on the computer so they can see what they are doing more easily. You can do this, but you have to plug your monitor into the MONITOR OUT port on the projector, or plug the PC2 cable from the wall outlet into MONITOR OUT then plug the monitor into PC2 on the wall outlet. The projector must be turned on for the monitor to work.

<span style="background-color: #e5e5e5; color: #cc3333; display: block; font-family: Verdana,Geneva,Arial,Helvetica,sans-serif; font-size: 1.2em; text-align: left;">Tandberg VC restart <span style="background-color: #e5e5e5; color: #cc3333; display: block; font-family: Verdana,Geneva,Arial,Helvetica,sans-serif; font-size: 1.2em; text-align: left;"> <span style="background-color: #e5e5e5; color: #cc3333; display: block; font-family: Verdana,Geneva,Arial,Helvetica,sans-serif; font-size: 1.2em; text-align: left;">Interactive Whiteboard drivers > <span style="background-color: #e5e5e5; display: block; font-family: Verdana,Geneva,Arial,Helvetica,sans-serif; text-align: left;">New Orders <span style="background-color: #e5e5e5; display: block; font-family: Verdana,Geneva,Arial,Helvetica,sans-serif; text-align: left;">Warranty <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">**Electroboard** - 1 Year Onsite Warranty, 3 Years Back to Base: Make sure all issues are brought up with Electroboard before 1 year is up. <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">**Panasonic -** 4 Year Full Onsite Warranty <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;"> **New IWBs being installed: Do not sign off forms until you are sure everything is working, and projector is Aligned.** <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;"> <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;"> Working out who to contact about your Discretionary Interactive Whiteboard Issue:
 * <span style="background-color: #e5e5e5; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-align: left;">

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